Policies – Move with Mel

Who we are

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Personal information such as name, date of birth, contact information
Medical history and current health conditions relevant to your training journey
Payment information
Health measurements such as BMI & PAR-Q
It is vitally important for your health and safety that you disclose any conditions you have or believe you may have prior to any sessions to ensure the correct measures are in place to keep you safe
It is your obligation to keep your personal trainer updated on any changes to your medical history if changes occur post your induction.

Your data will not be shared with anyone outside of Move with Mel
Your data will be kept on file for up to 2 years
It is vitally important for your health and safety that you disclose any conditions you have or believe you may have prior to any sessions to ensure the correct measures are in place to keep you safe.

Physical Activity Readiness Questionnaire (PAR-Q) must be completed and signed as part of induction process
An induction must take place prior to the start of any sessions and these will take place online
Shared Sessions are for two people and all sessions will take place together.

All yoga classes will be themed full body vinyasa flow style sequences
Special themes for classes are possible upon request
An inductions must take place prior to the start of any sessions and these will take place online

One month programme option available only
Calls will take place on Zoom
An inductions must take place prior to the start of any sessions and these will take place online

Payment in advance of sessions required, options for payment include:
1. BACS Transfer to Move with Mel
2. Cash payments accepted
Gift vouchers available to purchase, contact for more information
Inductions are complimentary and will take place online – if you cancel your booked sessions after an induction has taken place you will be required to pay a £15 surcharge.

Clients must provide a minimum of 24 hours’ notice to cancel or reschedule a training session, unless special circumstances arise
If a client cancels or reschedules a session with less than 24 hours’ notice, the session will be considered a “late cancel” and will be charged at the full rate
If a client does not show up for a scheduled session, the session will be considered a “no-show” and will be charged at the full rate
If a client needs to cancel or reschedule a session due to an unforeseen emergency or illness, the session will not be considered a late cancel or no-show, but the client must provide documentation of the emergency or illness
Clients may cancel their membership or package at any time, but will not be refunded for any unused sessions.

I offer at home personal training for those who have a suitable training space available. I will provide training equipment when necessary
If I feel the safety of my client or my own safety is at jeopardy in the space provided or if an address is not provided within 24 hours of the session, the session will be cancelled
The client will be met online for their induction prior to home visits taking place.